• DESCRIPTION

    International Hotel & Tourism Institute.

    Get ready for the best culinary experience at IHTI.

     
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    • We offer Level 4, Level 5, and Level 6 courses in Food and Beverage.

    • We also offer short courses on cooking.

    • Service skills.

    • Service skills.

Available courses

laundry practice

housekeeping

Housekeeping is a crucial aspect of hospitality management, ensuring that guests have a clean, comfortable, and welcoming environment. Here are some key areas and courses that can help you gain expertise in housekeeping:

Key Areas of Focus

Cleaning and Maintenance

  1. Room Cleaning: Techniques for efficiently cleaning guest rooms, including bed making, dusting, and bathroom sanitation.
  2. Public Area Cleaning: Maintaining cleanliness in lobbies, hallways, and other public spaces.
  3. Laundry Operations: Managing laundry services, including washing, drying, ironing, and folding linens and uniforms.
  4. Maintenance: Basic maintenance skills to address minor repairs and ensure all facilities are in good working order.

Management and Supervision

  1. Staff Training: Training housekeeping staff on cleaning procedures, safety protocols, and customer service.
  2. Scheduling: Creating work schedules to ensure adequate staffing levels and efficient operations.
  3. Inventory Management: Keeping track of cleaning supplies, linens, and other inventory to ensure availability and control costs.
  4. Quality Control: Implementing quality control measures to maintain high standards of cleanliness and guest satisfaction.

Customer Service

  1. Guest Interaction: Handling guest requests and complaints professionally and promptly.
  2. Communication Skills: Effective communication with guests and other hotel departments to ensure smooth operations.

Recommended Courses

  1. Housekeeping Management - Level 4: This course covers essential housekeeping management skills, including staff training, scheduling, and quality control.
  2. Hotel Housekeeping Management - Level 5: A free online course that provides an overview of housekeeping operations, including cleaning techniques and inventory management.
  3. Housekeeping Operations - Level 6: Offered by various institutions, this course covers the fundamentals of housekeeping, including cleaning procedures, maintenance, and customer service.
  4. Hospitality and Tourism Management -Higher diploma :This program includes modules on housekeeping management, focusing on maintaining high standards of cleanliness and guest satisfaction.

 

food and beverage production

Food and beverage production involves transforming raw ingredients into finished products ready for consumption. This process includes several key stages:

Key Stages in Food and Beverage Production

  1. Sourcing Ingredients: Obtaining high-quality raw materials from reliable suppliers. This can include everything from fresh produce to grains, meats, and dairy products.

  2. Processing: Converting raw ingredients into consumable products through various methods such as cooking, fermenting, pasteurizing, and packaging. This stage often involves the use of machinery and technology to ensure efficiency and consistency.

  3. Quality Control: Ensuring that the products meet safety and quality standards. This involves regular testing and monitoring throughout the production process to detect and address any issues.

  4. Packaging: Properly packaging the products to preserve freshness and extend shelf life. Packaging also plays a crucial role in branding and marketing.

  5. Distribution: Transporting the finished products to retailers, restaurants, or directly to consumers. Efficient logistics are essential to maintain product quality during transit.

Trends in Food and Beverage Production

Career Opportunities

The food and beverage production industry offers various career paths, including roles in production management, quality assurance, food science, and logistics. These positions require a mix of technical skills, industry knowledge, and a commitment to maintaining high standards of safety and quality.

 

food and beverage service and sales management.

Food and beverage service and sales management involves overseeing the operations of food and drinks establishment, such as restaurants, hotels, bars, and other catering services to ensure quality control, and profitability

Key Areas of Focus

Food and Beverage Service

  1. Service Techniques: Learn different styles of service (e.g., American, French, Russian) and master the skills required for each.
  2. Customer Interaction: Develop effective communication and customer service skills to enhance guest experiences.
  3. Menu Knowledge: Gain familiarity with menu items, ingredients, and preparation methods to confidently answer customer questions.
  4. Beverage Service: Understand various beverages, including wine, spirits, and non-alcoholic options, and proper serving techniques.
  5. Sanitation and Safety: Ensure food safety and hygiene standards are met in all service areas.

Sales Management

  1. Sales Techniques: Learn strategies for upselling and cross-selling to increase revenue.
  2. Marketing: Understand how to market food and beverage offerings to attract and retain customers.
  3. Financial Management: Master budgeting, cost control, and pricing strategies to maximize profitability.
  4. Inventory Management: Efficiently manage stock levels to reduce waste and ensure availability of popular items.
  5. Customer Relationship Management (CRM): Use CRM tools to track customer preferences and tailor services to individual needs.

Recommended Courses

  1. Food and Beverage Management Level 5: This certificate program covers financial management, menu design, supply chain management, and guest service processes.
  2. Food & Beverage Management Course Level 6: This course explores contemporary challenges in the food and beverage industry and provides models and tools to design and implement effective strategies.
  3. The Art of Food & Beverage: Service, Sales, and Control - Times Pro Higher Diploma: This program offers a comprehensive understanding of the food and beverage industry, covering essential topics from basic service skills to advanced sales and control concepts.
  4. Food and Beverage Service - 6months course: A free online course that teaches essential skills used in restaurants, bars, and banquets.
  5. Food and Beverage Management - 3 months course: Another free online course that explains how to manage food and beverage operations in dining establishment.